The consumer experience has changed. Customers expect things they never did before. And the only way to survive is to remodel your company’s processes around them. This webinar will explore the biggest home buyer pain points and how your team can provide “WOW” moments to ensure high levels of customer satisfaction and the end-to-end experience buyers want.

Participants will be able to:

- Better understand the radical shift in consumer expectations and what you need to do to respond.
- Recognize the vital importance of re-imagining the home buying experience from start to finish.
- Identify the greatest challenges in client/builder relationships, and discover the tools and processes you’ll need to implement improvements. 

Speaker: Mark Hodges, owner Blueprint Strategic Consulting, markhodges1018@gmail.com

NAHB Continuing Education: 1.0 hours of continuing education credits for the following 12 designations: CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, MIRM.

Cancellation and Refund Policy:  Registration is open until 3 p.m. ET (12 p.m. PT) on Tuesday, July 28. To receive a refund, cancellations must also be submitted by 3 p.m. ET (12 p.m. PT) on Tuesday, July 28. After that date, no refunds will be issued. Cancellation requests must be submitted to Deborah Krat at EdWebinars@nahb.org.